Yes, for a period of 5 years, or the remainder of the manufacturer's warranty whichever is the longer. The warranty shall be for the lifetime of the individual's ownership of the vehicle.

We will try to provide an indication of morning or afternoon delivery. Where a courtesy car is issued, it must be available to us at the time of delivery of your vehicle.

No, it is supplied under the terms of your policy . However, you are responsible for any fines such as parking, bus lane or other traffic contraventions whilst the vehicle is in your care.

We do ask that you do basic checks, tyres, oil and water as you would in your own car.

The persons covered by your insurance policy at the time you are using the courtesy car can drive it. They are subject to the same terms and conditions as your current policy, including excesses, windscreen damage etc.

If you are entitled to a courtesy car, we have a fleet of Vauxhall Corsas or similar, which will be supplied to you upon collection of your vehicle.

The insurance company engineer may need to inspect the vehicle. Additional work may be identified during the course of repairs beyond the original estimate. Parts may not be available at the time of the repair.

Your own insurance policy is used for the courtesy car and you are responsible for any excess payments. This would be considered an additional claim.

All of our cars use unleaded petrol and we ask you to return the vehicle with the same amount of fuel as when you received it.  No refund is given in respect of any unused fuel.

We are only able to undertake the work approved by the insurance company's engineer in relation to the accident damage. We are able to quote for additional repairs whilst the vehicle is with us and would need to be subject to private invoice. If you are unhappy with the engineer's decision it is important that you contact your insurance company immediately.